We have been supporting our lovely customers for more than 10 years – and we want to reassure you that you can continue to trust us now to help you through these unprecedented times.

Naturally everyone is worried about their experience bookings and we are doing all we can to help.

Our experienced team are all working hard to  re-scheduling  customers who were due to travel up to the end of April. Once they are looked after, we will be looking at May and June departures.

As you know we are no longer able to open our shop to handle all enquiries.

Rest assured we have been working hard to urgently set up at home where your favourite team members are staying safe but are  to help and support you with any queries you may have.

We are pleased to say this service is now available

Mon – Fri: 9am – 5pm
Sat & Sun – Closed

You can also contact us via email at gifts@thorneexperience.com

We would like to thank you for your continued loyalty and support, and your patience and understanding. We have had hundreds of kind messages for our staff and this has been so heartening and spurs us all on.

We are closely monitoring the ongoing Covid-19 (Coronavirus) situation and are following the advice of the Foreign & Commonwealth Office (‘FCO’). Please bear with us as we are currently experiencing extremely high call volumes,

Rest assured that we are working closely with the relevant authorities to keep fully informed of all the latest developments.

If you are not due to travel within the next 7 days, we recommend that you wait before contacting us to ensure we have the most up-to-date policy information for your travel. Should the advice against travel to any destination change, and that change affects you, we will be in contact at the earliest opportunity.

Below you can find our FAQs with more information which may address concerns you have at this time:


What is the current situation?

COVID-19 pandemic, the FCO is currently advising British nationals against all but essential international travel.  Any country, or area, may restrict travel without notice.

We currently do not know when this measure will be lifted, so we recommend you wait until a week before you are due to travel before contacting us.

To ensure the well being of everyone , local health authorities may decide to impose restrictions on venues  while they conduct investigations or carry out tests. These are preventative measures aimed at containing the spread of the virus and if it was to happen, we ask that you comply with instructions given by the health authorities.


If I cannot travel due to the Coronavirus outbreak, will I be entitled to compensation?

You won’t be entitled to any compensation, as the reason for not being able to travel is outside of our control.

We hope we can continue to serve you and that booking your holiday will give you something to look forward to when the sun will be shining again for all of us.


With our grateful thanks for your ongoing support.​