Agreement

By making a purchase from our website(s) or from Thorne Travel Experience by phone or email, or in writing you agree to be bound by the Terms at the time of the transaction.

Amendments

We reserve the right to update these Terms from time to time and any changes will be shown on the website(s).

Registration

You warrant that the personal information which you provide at registration or subsequently is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

Privacy Policy and Data Protection

We will treat all your personal information as confidential and process your personal data in accordance with the relevant and up to date data protection legislation, in force from time to time. Please refer to our Privacy Policy for more information on what personal data we hold, what we do with that data and how long we will keep it. We are registered with the Information Commissioner’s Office, which has a website with further information about your rights under data protection legislation, including your right to complain. (See ico.org.uk).
In relation to your personal data, we act as Data Controller and it is very important that the personal data that you give us is correct and kept up to date. If you give us personal data about someone else, it is for the purpose of delivering of the goods and service and so we may share your/their data with a third party to facilitate the delivery process of the goods ordered.

Protecting Your Security

We take the risk of internet fraud seriously. There is a possibility we may contact you to make security checks and we ask for your co-operation. By accepting these Terms you consent to such checks being made.

Compliance

The website(s) may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website(s) and use. You agree not to upload or transmit through the website(s) any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.
Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of our website(s) or any other person accessing the website(s) using your personal information.

Third Party Links

As a convenience to our customers, the website(s) may include links to other websites or material. Whilst these links are provided with the intention that they will be of benefit to our customers, we will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services on such external websites.

Orders

All orders are subject to acceptance and availability.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the website(s). The conclusion of a contract between you and us will take place when a delivery attempt has been reported by our couriers to the address(s) you have specified and payment has been received.
You will assume the risk for the products once they have been delivered to the delivery address which you specified. We accept no liability if you provide an incorrect delivery address.

Eligibility to Purchase

To be eligible to purchase goods on the website(s) and lawfully enter into and form contracts with Thorne Travel Experience under English law you must:
If an individual, be 18 years of age or over; and
Register your real name, address, phone number, e-mail address and any other details requested.
By offering to purchase goods and services you authorise us to transmit information (including updated information), and to obtain information from third parties, including but not limited to, administrators of the payment method selected.
It is a criminal offence to purchase or attempt to purchase goods with a stolen credit card, or with stolen personal details, or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.

We reserve the right to withhold goods and terminate any account details with anybody whom we suspect of fraudulent practice and / or breach of these terms and conditions.

Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

Food & Drink

To make the most of the goods content, we recommend that the food and drink items are consumed as soon as possible after delivery. Some items can be kept for many months, but some require immediate consumption & refrigeration, these include but are not limited to cheese, fruit, bread, meats & cakes. We cannot accept liability for spoiled products if the items in the order are not stored in the correct manner once delivered. It is the purchaser responsibilty to inform the receiver of the goods that their purchase contains perishable food or drink and that it must be opened and stored correctly immediately upon delivery.
Allergens
Please note that that food items may contain allergens such as nuts, egg, milk & gluten and you should be aware that our hampers are stored and packaged in environments in which nuts may be present. Details of ingredients of item are as supplied by the manufacturer, are shown on manufacturers’ packaging and/or on our website(s) and are available on request.

Alcohol

Many of our gifts contain alcohol; therefore the minimum age to order from our site is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003

Delivery

We aim to deliver our goods to UK address on the due delivery date. We will do everything we can to arrange deliver on the date requested we have a very high success rate in achieving delivery on customers’ preferred date. We do however recommend you select a preferred delivery date allowing for any possible delays including the recipient not being home when the delivery is attempted.
Notification of damages or non-delivery must be made in writing to Thorne Travel Experience within 14 days of the due delivery date. We will not accept claims for compensation or refunds after this period.
BANK HOLIDAYS – We are unable to delivery on UK Bank Holidays

Emails and Mailing List

By opting in to our email mailing list you expressly consent to receiving emails from Thorne Travel Experience relating to our products and services. We do not share your information with any third parties (other than delivery services, if you replace an order), or use your email address for any other purpose. If you do not wish to be receive emails from Thorne Travel Experience, please contact us at gifts@thorneexperience.com and we will remove you from the mailing list.

Age

Hamper products not suitable for 3 years of age or under. Some hampers may contain choking hazards

Hamper listings

While photography and descriptions are intended to be accurate, plates, glasses, boxes and other props shown in photographs may not be included in a hamper unless specifically listed in contents.

Thorne Travel Experience reserves the right to substitute items of equal or greater value if, for any reason, those stated are unavailable at time of despatch.
Complaints

We take complaints very seriously, in the first instance please submit your complaint in writing to gifts@thorneexperience.com or call us on 01294 559949. We will respond as soon as possible.

We welcome your views about our website, terms and conditions, privacy and security policy, If you would like to contact us with any queries or comments please email to: gifts@thorneexperience.com